IT / Technology Support Manager
Location: London (On-Site)
Type: Full-time
Salary: £45,000-50,000 + Bonus & Benefits
Are you a tech-savvy leader passionate about driving high-quality IT services and delivering innovative projects? Join our clients team as a Technology Manager to oversee our global technology services, manage critical projects, and ensure top-notch performance across the business. You’ll lead IT support, optimise user experience, and work with cutting-edge technology. From service delivery to stakeholder management, this role offers a dynamic environment where your strategic input will shape our future.
Key Responsibilities:
- End User Computing (EUC) Management: Lead the day-to-day management of desktop environments, ensuring high performance and security of laptops, mobile devices, and meeting room technology.
- Helpdesk & Support: Be the go-to person for all office IT issues, providing hands-on support for desktops, mobile devices, AV, and other tech, resolving issues quickly and efficiently.
- Incident Management: Own and resolve IT incidents, coordinating with external support teams, and implementing preventive measures to minimise future problems.
- Service Delivery: Ensure excellent service desk operations, optimising processes to meet the highest standards of efficiency, availability, and user satisfaction.
- Stakeholder Relations: Serve as the primary point of contact for colleagues, addressing IT concerns, escalating issues when needed, and communicating key project or service updates.
- Proactive Problem Solving: Take initiative in identifying and addressing IT inefficiencies, continuously improving end-user experience by rolling up your sleeves and delivering hands-on solutions.
- Technology Training: Provide user training on IT processes and systems, ensuring that staff are proficient in daily technology operations and new service rollouts.
If you’re ready to take ownership of tech performance, build strong partnerships, and improve business efficiency, apply now!